Cancellation policy
“Ship skips the port” guarantee
If your ship skips the port because of bad weather, emergencies or any force majeure, you will not be charged anything. You do not need to do anything: the guarantee on your card is released.
Private tours
| When | Charged to the guarantee card |
|---|---|
| More than 48 hours before the tour | Nothing (free) |
| From 48 to 24 hours before | 50% of the price |
| Less than 24 hours before, or no-show | 100% of the price |
Shared tours
Shared tours follow the same cancellation policy as private tours. However, once the group reaches the maximum number of passengers, cancelling may not be possible, to protect the experience of the other guests.
Changes to your booking
Changes (date, time or number of passengers) are free up to 24 hours before the tour, subject to availability. Changing the number of passengers may change the price per person.
How to cancel
To cancel your booking, send an email to info@shareshoreexcursions.com with your booking reference. The date of your email sets the band that applies. Force majeure never leads to a charge.
Back-to-ship guarantee
Share Shore Excursions guarantees your return to the port in time to re-board. If you miss the ship because of us, we will cover the cost of reaching the next port of call.
Payment
Nothing is charged at booking: the card is stored only as a guarantee. The tour is paid in cash (euros) to the driver at the end of the tour. The card can be charged only for a no-show or a cancellation fee, as in the table above.